THE ROLE OF EMOTIONAL INTELLIGENCE IN CONFLICT MANAGEMENT STYLE ADOPTION

Radwa Hazem, Tarek A. El Badawy, Mariam M. Magdy

Abstract


This study investigated the influences of different levels of emotional intelligence on the choice of conflict management styles. A sample of employees working in multinational organizations located in Egypt completed the questionnaire. Results demonstrated that persons with high levels of emotional intelligence prefer the competing style of conflict resolution more frequently than other styles. Despite the reported close averages of using other styles of conflict management, no significant associations were found between them and emotional intelligence. These results contradict the argument that Arab and Middle Eastern employees prefer the avoiding style in handling interpersonal conflicts in the workplace.

Keywords: emotional intelligence; conflict resolution; Egypt.


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