Consistency of Benchmarking Performance Measures: An Emphasis on Company Size

Mohammad Meybodi

Abstract


This article investigates consistency of organizational strategy and potential links between the company size and the alignments of benchmarking performance measures. Six hypotheses were used to examine the consistency of the benchmarking performance measures and the impact of company size on selection of strategic and tactical benchmarking performance measures. Statistical results show evidence of misalignment between strategic goals and objectives, competitive dimensions, and proactive development of organizational core competencies. The results also indicate that managers from larger companies placed more emphasis on strategic measures while managers from smaller organizations emphasized more on tactical performance measures.

Keywords: Benchmarking, Consistency, Performance Measures.


Full Text:

PDF

References


Arya, V., Sharma, P., Singh, A. and P.T.M. DeSilva (2017). “An exploratory study on supply chain analytics applied to spare parts supply chain”, Benchmarking: An International Journal, Vol. 24, No.6, pp. 1571–1580.

Bogan, C.E. and English, M.J. (1994), Benchmarking for Best Practices, McGraw Hill, NY.

Brue, G. (2002). Six Sigma for Managers, McGraw Hill, New York.

Chen, I.J. and Paetsch, K. (1995). “Benchmarking: Quality Managers’ Perspective”, Proceedings of the Decision Sciences Institute, pp. 1623-1625.

Deming, W. E. (1982). Quality Productivity and Competitive Position, MIT Center for Advanced Engineering Study, Cambridge, MA.

Evans, J.R. and Dean, J.W. (2003). Total Quality Management, Organization and Strategy, 3rd edition, Thomson/Southwestern.

Faisal, M.N., Al-Esmael, B. Sharif, K.J. (2017). “Supplier selection for a sustainable supply chain: Triple bottom line (3BL) and analytic network process approach”, Benchmarking: An International Journal, Vol. 24, No. 7, pp. 1956–1976.

Ford, M.W. and Evans, J.R. (2001). “Baldrige Assessment and Organizational Learning: The Need for Change Management”, Quality Management Journal, Vol. 8, No. 3, pp. 9-25.

Ferreira de Castro, V. and Frazzon, E.M. (2017). “Benchmarking of best practices: an overview of the academic literature”, Benchmarking: An International Journal, Vol. 24, No.3, pp. 750–774.

Goldwasser, C. (1995). “Benchmarking: People Make the Process“, Management Review, Vol. 84, pp. 39-45.

Goni, G.I.C. Tharia, F. and Suryo, N. (2018). “An empirical study on relationships amongst success in benchmarking, success in Kaizen, people mindset and organizational dimensions”, Benchmarking: An International Journal, Vol 25, Issue 9, pp. 3505-3518.

Graham, J. (1993). “Benchmarking: What You Need to Make it Work”, Purchasing, Jan. 14, pp. 63-75.

Hambly, L. (1997). “Sun Microsystems Embeds Quality into Its DNA”, The Quality Observer, pp. 16-20, 45.

Harrison, N.J. (1999). “A Research Agenda For Benchmarking”, Proceedings of the Decision Sciences Institute, p. 1394

Hichem, A., Mohyeddine, S. and Abdessamed, K. (2022). "Benchmarking framework for sustainable manufacturing based MCDM techniques", Benchmarking: An International Journal, Vol. 29 No. 1, pp. 87-117.

Kafetzopoulos, D. Gotzamani, K. and Psomas, E. (2013) "Quality systems and competitive performance of food companies", Benchmarking: An International Journal, Vol. 20 No. 4, pp.463-483

Kaplan, R.S. and Norton, D.P. (1992). “The Balance Scorecard-Measures that Drive Performance”, Harvard Business Review, pp. 71-79.

Kuebler, A. (1993). “The Quest for Excellence 5”, Annual Conference of Baldrige Award Winners”, AT&T Universal Card Services Presentation, Feb. 15-17.

Lockamy III, A. (2019). "Benchmarking supplier external risk factors in electronic equipment industry supply chains", Benchmarking: An International Journal, Vol. 26 Issue: 1, pp.176-204.

Malik, R., Mann, R. and Knapman, R. (2021). "Rapid benchmarking: the case of a multinational dairy company", Benchmarking: An International Journal, Vol. 28 No. 3, pp. 1031-1058.

Moori, R.G., Nafal, K.A., Kimura, H., Sobreiro, V.A. (2019). "Dyadic alignment in capital goods companies", Benchmarking: An International Journal, Vol. 26 Issue: 4, pp.1174-1193.

Newman, R.W., Hanna, M., and Duffett, W. (1995). “World Class Purchasing: A Benchmarking of the Best”, Proceedings of the Decision Sciences Institute, pp. 1617-1619.

O’Dell, C. and Grayson, C.J. (2000). “Identifying and Transferring Internal Best Practices”, APQC White Paper.

Papke-Shields, K.E., Malhotra, M. K., and Grover, V. (2002). “Strategic Manufacturing Systems and Their Linkage to Planning System Success”, Decision Sciences, Vol. 33, No. 1, pp. 1-30.

Potdar, P.K. Routrov, S. and Behera, A. (2017). “Analyzing the agile manufacturing barriers using fuzzy DEMATEL”, Benchmarking: An International Journal, Vol. 24, No. 7, pp. 1912–1936.

Roth, A.V., Chase, R.B., Voss, C., Rose, E., and Menor, L. (1997). “Benchmarking US Services: Results and Implications”, Proceedings of the Decision Sciences Institute, pp. 1510-1512.

Routroy, S., and Pradhan, S.K. (2013). "Evaluating the critical success factors of supplier development: a case study", Benchmarking: An International Journal, Vol. 20 No 3, pp.322–341

Sahoo, S. (2021). "Aligning operational practices to competitive strategies to enhance the performance of Indian manufacturing firms", Benchmarking: An International Journal, Vol. 28 No. 1, pp. 131-165.

Sahoo, S. and Yadav, S. (2018). "Lean implementation in small- and medium-sized enterprises: An empirical study of Indian manufacturing firms", Benchmarking: An International Journal, Vol. 25 Issue: 4, pp.1121-1147.

Senge, P. M. (1990). The Fifth Discipline: The Art and Practice of Learning Organization, Doubleday Currency, New York.

Shanker, S., Sharma, H. and Barve, A. (2021). "Assessment of risks associated with third-party logistics in restaurant supply chain", Benchmarking: An International Journal, Vol. 28 No. 8, pp. 2432-2464.

Shukla, S.K. and Sushil (2022). "Benchmarking the practices of flexibility with maturity models and frameworks of organizational capabilities", Benchmarking: An International Journal, Vol. 29 No. 2, pp. 664-682.

Singh, H. Garg, R.K. and Sachdeva, A. (2018). “Framework to precede collaboration in supply chain", Benchmarking: An International Journal, Vol. 25 Issue: 8, pp.2635-2659.

Smith, G.P. (1997). “A Change in Culture Brings Dramatic Quality Improvement”, Quality Observer, January 1997, pp. 14-15, 37.

Souliotis, A. Giazitzi, K. and Boskou, G. (2017). "Benchmarking between vegetable suppliers in Greece", Benchmarking: An International Journal, Vol. 24, No. 6, pp. 1649–1662.

Talluri, S. and Vazacopoulos, A. (1998). “Efficiency Evaluation and Benchmarking in Small and Medium Enterprises”, Proceedings of the Decision Sciences Institute, pp. 1421-1423.

Tasopoulou, K. and Tsiotras, G. (2017). "Benchmarking towards excellence in higher education", Benchmarking: An International Journal, Vol. 24, No. 3, pp. 617–634.

Tipu, S.A.A., Fantazy, K. and Kumar, V. (2019). "An empirical examination of the effects of the attributes of supply chain openness on organizational performance", Benchmarking: An International Journal, Vol. 26 Issue: 3, pp.788-814.

Vaziri, H.K. (1992). “Using Competitive Benchmarking to Set Goals”, Quality Progress, November, pp. 81-85.

Venetucci, R. (1992). “Benchmarking: A Reality Check for Strategy and Performance Objectives”, Production and Inventory Management Journal, Vol. 33, No. 4, pp. 32-36.

Watson, G.H. (2001). “Cycles of Learning: Observations of Jack Welch”, Six Sigma Forum Magazine, Vol. 1, No. 1, pp. 13-17.

Welch, J. (1993). “Jack Welch’s Lessons for Success”, Fortune, January 25th, pp. 86-93.

Yazan, Y.K.A., and Omari, A.A. (2019). “Identifying the best practices in green operations strategy of hospitals", Benchmarking: An International Journal, Vol. 26 Issue: 4, pp.1106-1131.


Refbacks

  • There are currently no refbacks.


International Journal of Business and Economics is licensed under a Creative Commons Attribution 4.0 International License Based on a work at http://ijbe.ielas.org

Copyright © 2016-2022 International Journal of Business and Economics (IJBE)

ISSN (online) 2545-4137

Disclaimer: Articles on International Journal of Business and Economics (IJBE) have been previewed and authenticated by the Authors before sending for the publication. The Journal, Chief Editor and the editorial board are not entitled or liable to either justify or responsible for inaccurate and misleading data if any. It is the sole responsibility of the Author concerned.